About two weeks ago, we held our periodic strategy days where we thought about and discussed where we can improve in order to make the lives of our customers and of ourselves better. One central point became very clear from the beginning: We have to improve our support processes. So what you will see over the coming weeks will be changes to the way we work and how we handle support.
The first step in this process is to be more transparent about problems and incidents with our Drupal Hosting platform.
Until now, we used to announce incidents like power outages, network problems or urgent maintenance work in a forum on our Help Center website. But it was hard to find there and not the easiest way for us to publish urgent information.
That is why we built a status blog for freistil IT.
There, we will keep you up-to-date on all the incidents our operations team is currently working on. You can subscribe to it using its RSS feed or follow @freistilops on Twitter. Very soon, we will add email notifications as well. So, simply pick the method that fits your needs best.
If you can think of any way to improve this, please tell us by leaving a comment below or send us an email!